Call and Text Message Billing – Brokerkit

Please review the tables below for information regarding how calls and text messages are billed to your account.

Brokerkit Service Number: the Brokerkit phone number assigned to a user that you call or text contacts from
Forwarding Number: The user's mobile phone number that text replies and inbound calls will be forwarded to
Multiplexer Number: A number assigned to a Brokerkit contact if they reply to a text you sent them from your Brokerkit Service Number. This is the number that is used to forward their reply to the Brokerkit forwarding number. Each contact will have a unique Multiplexer Number so they show as separate conversations on your phone and you can reply to them each directly. This number will stay active for 30 days after the last reply from the contact.

Type of call	What happens to the call	How users are billed
Outbound call from Brokerkit to a contact (in the US and Canada)	Calling through Service Number to Contact's Number	Per outbound call minute above their call minute limit
Inbound call to a Brokerkit Service Number from a phone number that is found on a contact in Brokerkit	Contact calls through their carrier to Brokerkit Service Number, which is forwarded to the Brokerkit Forwarding Number	Per inbound call minute above their call minute limit
Inbound call to a Brokerkit Number from a phone number that is not associated with a Brokerkit contact	A call is made from an inbound caller to a Brokerkit Service Number which is connected to the Forwarding Number from Brokerkit Note since there is no contact in the system this will not be tracked in Brokerkit	Per inbound call minute above their call minute limit
Inbound call from a contact after they received a text message from a Brokerkit Service Number	Inbound call to a Brokerkit Service Number is connected to a user's Brokerkit Forwarding Number	Per inbound call minute above their call minute limit
Outbound Call from a Brokerkit user to a Multiplexer number after getting a reply to a text message	The call to the Multiplexer number will be connected with the contact phone number	Per outbound call minute above their call minute limit

Text message type	What happens to the message	How users are billed
Outbound text to a contact	The text is sent from the Brokerkit Service Number to the contact's phone number	A text under 160 characters that is above the usage limit will be billed for 1 segment
A contact replies to an outbound text	Text reply to a Brokerkit Service Number will be forwarded to the Forwarding Number	A text under 160 characters that is above the usage limit will be billed for 2 segments
Texting a Brokerkit phone number (not a reply to a previous message) from a number associated with a Brokerkit contact	Text to a Brokerkit Service Number will be forwarded to the Forwarding Number	A text under 160 characters that is above the usage limit will be billed for 2 segments
Texting a Brokerkit Service Number (which is not a reply) and is not a number associated with a contact	Text is sent to a Brokerkit Service Number and an error text is sent to the sender	Nothing
A Brokerkit user replies to a text reply after it is forwarded to their Forwarding Number	Test reply to a Brokerkit Multiplexer Number is forwarded to the contact's phone number	A text under 160 characters that is above the usage limit will be billed for 2 segments